FAQs

FAQs

Q1: What are the advantages of Solaire?

Solaire is proud to be a reputable online gambling site in the Asian market. We offer a wide range of gambling products, including sports betting, live casino, slot games, especially online horse racing and online cockfighting. Solaire guarantees that all players' deposit and withdrawal transactions are processed in a timely manner and provides 24/7 professional customer service support.

Q2: Is it safe to join the Solaire website?

We guarantee that all players' information is absolutely protected in our system. In addition, we require banks, transfer agents, credit card institutions and partners to protect players' transaction information. All deposits are processed as business accounts and will not be transferred to others.

Q3: What is the legal age limit to join Solaire?

The legal age limit to join Solaire is over 21 years old.

Q4: Do you need to use your real name to register on Solaire?

Yes, for security reasons, players must register with their real name that matches the name on their bank account. Therefore, all deposit and withdrawal transactions must be submitted using the correct name.

Q5: What should I do if I forget the password of my Solaire account?

Please go to the Solaire website and click "Forgot Password". Fill in the correct information (user name and registered email) and click "OK". Our system will send a temporary password to your email. After a successful login, you can change your password and use the new password for the next login.

Q6: Is online gaming legal?

In some countries or regions, online gaming is illegal. You need to comply with local laws. If you have any questions, please consult your local legal advisor. Solaire is not responsible for violations of local laws.

Q7: Can I use a credit card that is not mine?

It is recommended that you use your own credit card to make deposits.

Q8: Do I need to pay a service fee when depositing or withdrawing money?

Depending on the method you choose, a small service fee may be required. Please contact your bank for more information. Solaire's processing of accounts is free, but some banks, credit card institutions or e-wallets may charge a service fee. You can check the service fee table of the bank where you deposit or withdraw money. Solaire will not charge any fees from your transactions.

Q9: What documents are required to withdraw money at Solaire?

When withdrawing via a local bank, players will need to provide the following additional documents:

Copy of ID card with a clear photo.

Copy of bank account number.

Copy of debit/credit card (front and back).

When making your first withdrawal, players are kindly requested to provide the above required information for security purposes. Players will need to wait 3 working days for confirmation from the financial department.

If you have further questions or require further information, please visit our official website or contact our customer service team.